Make a Comeback Stronger Than the Setback.

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Every brand makes mistakes—but not every team knows how to recover from them. This session teaches reps and service teams how to turn service challenges into brand-defining moments that build loyalty and trust.

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🔧 Key Focus Areas:

• Turning mistakes into relationship-builders

• Communicating urgency, empathy, and ownership

• Making the customer feel heard and valued

• Creating internal service recovery playbooks

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👥 Who Should Attend:

• Support and warranty teams

• Field service managers and CSRs

• Sales reps handling issue resolution

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✅ Participants Will Walk Away With:

• A proven service recovery framework

• Communication scripts for difficult scenarios

• Tools to win back trust quickly

• Clarity on when and how to escalate

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