Deliver Exceptional Service from Order to Installation.

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Customer-facing roles play a huge part in the brand experience. This session helps your team deliver clarity, responsiveness, and professionalism throughout every step of the customer journey—from inquiry to post-install support.

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🔧 Key Focus Areas:

• Building trust through proactive communication

• Managing expectations and avoiding escalation

• Responding with empathy and ownership

• Strengthening the experience across departments

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👥 Who Should Attend:

• Customer service teams

• Inside sales and support staff

• Technical support and fulfillment roles

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✅ Participants Will Walk Away With:

• A framework for delivering 5-star service

• Tools to manage expectations and reduce stress

• Scripts for handling sensitive customer situations

• Increased confidence in supporting builders and partners

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