Keep the Relationship, Even When There’s a Problem.

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This training helps reps and service teams navigate common friction points—delivery delays, damaged goods, incorrect orders—without losing the client’s trust. Learn how to turn tough conversations into opportunities for long-term loyalty.

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🔧 Key Focus Areas:

• De-escalation strategies that build respect

• Framing problems as opportunities

• Owning mistakes without losing credibility

• Staying solution-focused under pressure

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👥 Who Should Attend:

• Manufacturer reps

• Customer service and support teams

• Anyone who interacts directly with builders or contractors

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✅ Participants Will Walk Away With:

• Language and mindset for tough conversations

• Strategies for preserving relationships under stress

• Tools to respond with professionalism, not panic

• Confidence to handle difficult builder/client issues

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